Excellent staff. Shout out to JJ and nikki
Staff is friendly and motivated to helping. I love AT&T
Every time I've gone in there with a question or need something fixed... They've always treated me very well... I will always go there...
I thought this was a wonderful store with kind and helpful people. Until I went to get my upgrade and add a line to my account. This seemingly very friendly girl behind the counter informed me that I would get a free iPad for upgrading and a free iPhone for adding a line because they were having a special that day. My bill went from $115 to $224 a month! I am being charge for the "free" iPad and for the "free" iPhone, Plus taxes and fees . Even though I paid $200 tax the day I upgraded and added the line. When I called to debate this matter they informed me that I would have to pay for the phone and the iPad and then I would be given credit to my bill after they were paid. That is not free and that is not what I was told. She told me my bill would raise to about $150. Not only did she lie to me, the day I went into debate the matter she ran to the back and hid and let another employee handle the situation. She went to the back and HID FROM ME!!! If they tell you that you will be getting a free product do not believe them, simply do what you went there to do. They're doing nothing to resolve the issue.
It was a long wait time, but the workers are always friendly. Suggestion, one person could take payments, especially when it is crowded and that would eliminate some of the store congestion. I appreciate we have a store in our town, this makes it convenient for our needs with phone issues or wanting to make a payment.
At T is a US Electronics Store based in Centralia, Illinois. At T is located at 8071 Jolliff Bridge Rd, Centralia, IL 62801, USA.
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